Terms of service

Who we are

rdp-buy.com is operated by RDP BUY, Dublin, California, USA ("we", "us"). By creating an account, ordering or using a service you agree to these terms, our privacy policy, fair usage policy, refund policy and service level agreement.

Services

We rent Windows RDP servers, Linux VPS, dedicated CPU servers and bare metal servers on a subscription. The plan, location, billing term and price are shown when you order. Windows prices include the Windows Server licence. You may not resell or sub-license a Windows licence separately from the server.

We may change the price of a plan for new orders at any time. A price change for an existing service takes effect at its next renewal, after we notify you.

Your account

You must give accurate information, be at least 18 years old and keep your login details secret. You are responsible for everything done through your account and on your servers. Tell us at once if you suspect your account has been compromised. We may ask for identity or payment verification before or after an order.

Payment and renewal

Prices are in US dollars and exclude VAT and local taxes, which are added at checkout where they apply. Services renew automatically for the billing term you chose unless you cancel before the renewal date. An invoice is due on its due date. We may suspend a service when an invoice is more than 3 days overdue and terminate it after 7 days. Terminated servers and their data are deleted and cannot be recovered. See our payment policy for accepted methods and chargebacks.

Acceptable use

You must follow our fair usage policy. We may suspend or terminate a service that breaks it, without notice and without refund where the breach is serious or puts other customers or our network at risk.

Delivery

Servers are delivered electronically. See our delivery policy for activation times and what you receive.

Refunds

Refunds follow our refund policy.

Availability and support

We aim to keep services available but cannot promise uninterrupted service. Our commitments are in the service level agreement. Support is provided through tickets in your client area, 24 hours a day, 7 days a week.

Your data and backups

You are responsible for your data and for keeping your own backups. Reinstalling, rebuilding or terminating a server permanently deletes the data on it. Optional automatic backups, where offered, do not replace your own copies.

Software and licences

You are responsible for the licences of any software you install. Windows Remote Desktop uses two administrative sessions by default. More simultaneous users need Remote Desktop Services client access licences that you buy separately.

Suspension and termination

You can cancel at any time from your client area; the service then runs until the end of the paid term. We may suspend or terminate a service for non-payment, a breach of these terms, a legal request, or to protect our network, with notice where we reasonably can.

Limits of liability

Services are provided "as is" to the extent the law allows. We are not liable for indirect or consequential loss, lost profit, lost data or business interruption. Our total liability for any claim is limited to the amount you paid for the affected service in the three months before the claim. Nothing here limits liability that cannot be limited by law.

Changes and governing law

We may update these terms and will post the new version on this page, with email notice for material changes. Continued use after a change means you accept it. These terms are governed by the laws of California, USA, and the courts there have jurisdiction, unless your local consumer law says otherwise.

Contact

RDP BUY, Dublin, California, USA. Email contact@rdpbuy.com.